Game On, Problems Off
From app glitches to strategy doubts, we’re here to guide you through every challenge. Get the help you need to focus on what matters—winning!
How to Solve Typical Issues
Match Data Not Loading?
- Check your internet connection and try switching between Wi-Fi and mobile data.
- Clear app cache via Settings → App Management → SoccerShatki → Storage → Clear Cache.
- Restart the application completely (close from background processes).
- Ensure your app version is up-to-date in the Play Store or App Store.
- If issue persists - send a screenshot with error details and time of occurrence.
Transfer Difficulties?
- Verify you don't exceed the maximum limit of players from one team (usually 3-5).
- Ensure you have sufficient budget by checking your current balance in the "Finance" tab.
- Track transfer window deadlines in the "Calendar" section to avoid last-minute issues.
- Use price filters in the catalog to find players within your budget range.
- Consider using "Quick Sell" feature for unwanted players to free up funds.
Can't Log In?
- Double-check your email and password for typos. Passwords are case-sensitive.
- If you forgot your password, use the "Forgot Password" link on the login page.
- Ensure you're using the correct account type (Google, Email, or Social Media).
- Check if your account is temporarily locked due to multiple failed attempts.
- Contact support if you suspect unauthorized access to your account.
Game Running Slow?
- Close unnecessary apps running in the background to free up system resources.
- Reduce graphic settings in the app under "Settings → Graphics Quality".
- Ensure your device meets the minimum system requirements for optimal performance.
- Restart your device to clear temporary memory issues.
- Update your device's operating system to the latest version for compatibility.
Confused About Scoring?
- Check the "Scoring Rules" section in the Help Center for detailed breakdowns.
- Understand how different player positions affect point distribution (e.g., Goalkeepers vs Strikers).
- Monitor live match stats to see real-time scoring updates.
- Use the "Points History" feature to analyze past match performances.
- Join community forums to discuss strategies with experienced managers.
Team Management Problems?
- Use the "Auto-Substitute" feature for quick player replacements during injuries.
- Set up "Captaincy Rotation" to maximize points from top-performing players.
- Regularly review your squad's form using the "Player Form Tracker".
- Utilize the "Budget Planner" tool to manage transfers effectively.
- Follow expert tips in the "Strategy Guides" section for optimal team setups.
Latest Updates
February 12, 2025
Improved Match Statistics
Enhanced match stats display with real-time updates and detailed breakdowns.
October 10, 2024
Transfer Market Redesign
Introduced a new interface for the transfer market with advanced filtering options.
October 5, 2024
New Player Filters
Added filters for player form, injury status, and upcoming fixtures.
October 15, 2023
Version 2.3.1
Fixed issues with match data loading and improved sync speed by 30%.
Still Have Questions?
Whether it's a technical issue or a gameplay dilemma, our team is ready to assist. Submit your request, and we'll provide personalized support to get you back on track!